T’Sana Lilly

T’Sana is an innovative member experience professional with more than a decade of success in the healthcare industry. Her unwavering commitment to operational excellence, mastery of lean concepts, and exceptional team leadership are well known. As a patient-centric expert, she excels in elevating patient outcomes, guiding diverse teams to deliver top-tier member-focused solutions while consistently upholding a high service quality and excellence standard.

T’Sana holds an MBA from Florida International University and is a certified Six Sigma Green Belt.