David is a data-driven, process improvement expert focused on creating better user experiences. He was COO of the FAA’s Air Traffic Organization where he led 33,000 controllers, technicians, engineers and support personnel who are responsible for keeping air traffic moving safely and efficiently. David also served as the FAA’s Chief Counsel and Acting Deputy Administrator.
Earlier, David served Continental Airlines and its affiliates for 22 years, retiring as SVP of Customer Experience. Through a data-driven constant quality improvement process, he led Continental to address persistent deficits in product delivery to improve the total travel experience for Continental customers. In 2004, he served the U.S. Department of State in Kabul, Afghanistan, as Attaché, Senior Advisor and Coordinator for Transportation and Infrastructure.